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Donote

 

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OVERVIEW

A donation system that enables the homeless to get donations by submitting notes on their own stories

Project: Donote
Type:
Service Design, Strategy
We only hear homeless people’s stories that are filtered by the media. This can potentially lead to misunderstanding of homeless problems and inappropriate policymaking.
Donote is a donation system that enables the homeless to get donations by submitting notes on their own stories. This system gives the homeless opportunities to share their stories with the public and enables the public to build empathy by hearing the real stories of the homeless that are not filtered by the media.

 

CHALLENGES

‘How might we help homeless people to share their own stories?’ 
Figuring out ways to incentivize homeless people to share their stories
• Delivering those stories to as many people as possible. 

SOLUTION

• Using donations as an incentive for sharing stories.
• Giving out notes that have stories that homeless people have written when people donate and making it easy for people to donate by enabling people to write down the amount they want to donate on receipts after making purchases.

 

HOW IT WORKS

Homeless people submit their notes to Donote and in return get vouchers they can use to get donations from stores that are partnered with the company. The notes should include a thank-you note to the donor and one’s personal story (hardships the individual is going through and the way in which the individual got into the current situation). Consumers can donate money to the stores by simply writing down the amount they want to donate on their receipt after any purchase. In return, consumers get notes that the homeless write for them.

SERVICE BLUEPRINT

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SYSTEMS MAPPING

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BUSINESS CANVAS

Donote’s main partners are bakeries and fast fashion companies who are struggling with leftover food and off-season clothes. The donations are mainly from leftovers and off-season products, but more products are donated if the donated money is large enough to cover the operation costs.

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FOR HOMELESS PEOPLE

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FOR DONATORS

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SCALING UP THE IMPACT OF DONOTE

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